If it isn't right, we'll make it right.

Last updated 20 September 2026

Shipping

• Orders are made and packed by hand, and usually ship within 2 business days. Delivery is typically 2–5 days after that.
• Shipping is $6 on orders under 1 lb, and complimentary on orders over $50.
• We ship within the United States. South Carolina orders include SC sales tax.
• You'll get a confirmation from Square when you order, and a note from us when your parcel is on its way.

The 30-day glow guarantee

Returns and exchanges

• Unopened, within 30 days: email us and we'll refund it once it's back with us. Return shipping is on you unless the order was wrong or damaged.
• Opened: because this is skincare, we can't take opened jars back and resell them — but see below, because that's not the end of the conversation.

If something's wrong

Email info@lumeraskinlux.com within 14 days with a photo and we'll replace it or refund it — no return needed — if:

• it arrived damaged, leaking or melted
• you got the wrong item
• it irritated your skin

For parcels damaged in transit, send the photo within 7 days of delivery and the replacement is free.

Lost or undelivered parcels

If tracking says delivered and it isn't with you, check with your household and your carrier first, then email us. If a parcel goes missing in transit, we'll replace it.

Cancelling or changing an order

Email us as soon as you can. If it hasn't shipped yet, we'll change or cancel it. Once it's on its way, it falls under the guarantee above.

A note on ingredients

Every product lists its full ingredient panel on the jar. Some products contain sweet almond oil, a tree nut. If you have a nut allergy or sensitive skin, read the label and patch test on a small area first.

How to reach us

Email info@lumeraskinlux.com. Include your order number if you have it. A real person reads it, usually within a day or two.